We are here to help. In case you run into issues operating the site or simply have any question at all, please don’t hesitate to fill in the support form below.But why wait when you can have a solution to your issue right away. Check the most Frequently Asked Questions below. Finding yours there means you get an instant solution for the problem, like acupuncture. 🙂

Frequently Asked Questions

Are the different lessons marked as completed on the course page? Please make sure you have marked all videos as completed when watching them.


To mark a video as complete pressing the Complete button, (only possible once the video comes to its end) or by completing the following quiz, where exists.

The most common issue is being registered with two (or often) more email address. Check the few you are using regularly.

The license you purchase is without an expiration date unless otherwise stated.


Feel free to buy now and watch later or watch one time now and again next year. That’s one of the bonuses of TCM Academy; it’s easy to go back to certain topics of learning and thus to make the most out of each course.


In fact, we encourage you to return to courses again and again as the learning continues and in each view, we learn and understand new things. 

Due to some regulations, videos that start automatically must start without a sound. Please look at the lower side of the video and check if the sound might be muted.

All our courses are eLearning courses, available for you 24 hours a day, so long you have an internet connection.
To watch your course, simply make sure you are logged in and take the course, either from your account or from the course page.
An easy way to find it is under “My Academy” => “My Courses”, on the top bar.

Our courses are approved by different associations (Click here to find out more). All the information about our offers can be found on the course page; length, approvals, and more. Please note that NCCAOM and Florida members required to report their membership information upon completion of a course. Look for the email when completing the course.

Support Form

  • To give you the fastest and best solution, please include the name of the course, lesson, and/or quiz you are referring to. 
  • Please provide the email address with which you are registered to TCM Academy.
  • Our support team will look into it and reply as soon as possible.

    In case you have account with the TCM Academy make sure to enter that email